|Check the list of free ransomware decryptors|
We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check these lists before responding to a cyber attacker’s demands.
The state of ransomware in 2017
It’s been almost 30 years since malware was first created that could encrypt locally-stored data and demand money in exchange for its safe return. Known as ransomware, this type of malware has gone through multiple periods of popularity. 2006 and 2013 saw brief spikes in infections, but they’ve never been as bad as they are now.
In 2015, the FBI estimated that ransomware attacks cost victims $24 million, but in the first three months of 2016 it had already racked up more than $209 million. At the beginning of 2017, more than 10% of all malware infections were some version of ransomware.
|AI-based productivity coaching from O365|
It seems like every quarter Office 365 is adding a new service that totally changes the way we do business. As we settle into 2017, Microsoft is granting businesses a machine learning-based tool for getting more out of your employee’s work day.
What is MyAnalytics?
Microsoft’s newest productivity offering is all about applying machine learning technology to your employees’ Office 365 data. By utilizing extremely powerful computing processes to analyze huge blocks of information, MyAnalytics can uncover trends and correlations that may be too complex for human discovery.
|Personalizing service with video chat|
Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer. In 2018, customer service interactions might significantly change when more multinational companies introduce online video into their customer service offerings.
|Microsoft’s docs.com: possible data breach|
It was recently revealed that docs.com, Microsoft’s free document-sharing platform, was posting private documents to the public. Although there are Office 365 users who are perfectly aware of how the program works and have no qualms about publicly sharing their documents, hundreds of other users are not. Since docs.com is essentially a document-sharing website, can Microsoft be held liable?
|Why you should review social media policies|
With more and more social media platforms popping up all the time, it can be tough to keep track of social media policies and assess their effectiveness. However, if you fail to review them annually, your employees might get so obsessed with what's trending on Twitter that they miss their deadlines. That would impact productivity and ultimately, your bottom line.