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PCM Awarded Microsoft Gold Certified Partner Status

gold-partner Recently PCM completed all the requirements to be awarded Microsoft Gold Certified Partner level. We are proud of this achievement and appreciative of our many clients that continue to trust us for their business support.

PCM Customer Satisfaction Survey Results

As you may be aware earlier this year we launched a Customer Satisfaction Survey through an outside agency. This was a completely new thing for us and while we may think we have a good relationship with our clients, would they really take the time to fill out a survey? With telephone, internet and email it seems that everyone is conducting surveys these days. Everyone has a busy day and often surveys are seen as an interruption and perhaps even an annoyance.

For this year we decided to send the survey only to clients on the general computer side of the business. We felt it wasn’t appropriate at this point to include the clients for which we only support software products. The survey had approximately 30 questions and went out to 150 people. A big thank you to those who took the time to complete the survey, we really value your feedback.

Three Ways Managed Services Can Reduce Your IT Costs

In today’s tough market environment, many small and medium businesses are turning to Managed Services. But is the up-front cost worth it? We say yes—and think you’ll agree when we explain why.

Evaluating Your Backup Solution

backup You can’t have a disaster recovery plan until you first have a good backup solution. Is your backup solution good—or just good enough?

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New Centralized Support Email

For a faster and more consistent response to any general support requests we ask that all clients email these requests to [email protected]

This is a shared email queue that is always monitored by someone in the office. Rather than emailing a consultant who may be on the road or busy on another project the support email box will be constantly monitored each day during regular business hours.

Stop waiting for your technology to break

Managed services from Professional Computer Management provide you with more reliable performance and more predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.

Want to take advantage of a breakthrough alternative to break/fix?

The PCM Blog

Find articles and links to business technology-related items that can improve the ease, security and performance of your computers, and your computer users in our company blog.

Download White Papers

Small business managers will find useful information in plain language in our White Paper Library.

That’s it for this month. Remember, if you need help in implementing
any of this month’s tips, contact us —we’re here to help.

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