Welcome to our August Newsletter! I hope everyone has had a little time to relax this summer and maybe even enjoyed some time away. My two daughters, my wife, and I visited Disney World earlier this summer and I was again amazed by the imagination, quality, and service; the unique experience that Disney provides.

It’s certainly no secret that Walt Disney was a great communicator who left behind many thoughts for us to ponder. Disney’s famous quote, “Do what you do so well that they will want to see it again and bring their friends,” is truly one that should resonate with all of us.

None of us want our customers simply satisfied. Satisfaction is mediocrity, which doesn’t lead to the customer relationships and loyalty we need to inspire happiness and growth in our businesses.

Be sure to discover what your customers actually want, create your customer service model centered on your customers, and exceed your promise each and every time your customer deals with you. Before long, you’ll not only have raving customers, but lots of referrals, too.

Have a great month and we’ll see you in September!

Partner and Vice President

ProductiveTech is very happy to introduce Linda Jo Bird, or LJ as you’ll soon come to know her, as our new full-time Service Coordinator! LJ’s remarkable focus on customer service and her extensive experience with dispatch means that even faster computer support response times and resolutions are on the way!

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Managed Services provide enterprise-level IT capabilities without a large initial capital investment for a predictable monthly fee—which can be appealing to small and medium-sized businesses such as yours.

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USB flash drives have become a popular choice for people needing a convenient, portable, and cheap storage device for their data. Unfortunately, as the use of these devices increases, so does the risk of potential security breaches.

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